Frequently Asked Questions

Let's Go Games is professional entertainment software for pubs, venues, and events. It includes 3 core games (Bingo, Quiz, Music Bingo) plus 6 mini-games, all with interactive phone play where your audience joins in on their mobiles. Racing and Top Percent are available as premium add-ons. No app download required.

Any device with a web browser (laptop, tablet, or desktop) plus a TV or projector for your audience to see the game. That's it. No special hardware required.

No. Let's Go Games runs entirely in your web browser. There's no software to download, no plugins to install, and no app store involved.

About 3-5 minutes. Connect your device to a screen, log in, pick a game, and you're ready to go. If you can use Netflix, you can run this.

Only for initial activation. After that, the app works completely offline. Perfect for venues with unreliable WiFi.

Players scan a QR code displayed on the big screen with their phone camera. It opens instantly in their browser - no app download needed, no account required.

9 games support phone play: Bingo, Quiz, Racing, Music Bingo, Top Percent, Heads or Tails, Higher or Lower, Quick Quiz, and Last Standing.

No. Players simply scan the QR code and enter a display name. That's it - they're in the game within seconds.

3 core games: Bingo, Quiz, and Music Bingo. Plus 6 mini-games: Heads or Tails, Higher or Lower, Spin the Wheel, Raffle Draw, Quick Quiz, and Last Standing. Racing and Top Percent are available as premium add-ons.

Both 90-ball (UK standard) and 75-ball (US standard) formats are fully supported.

No! Music Bingo is clue-based - the host reads clues and players guess the songs. No music is played through the software, so no music licence is needed.

Yes! You can create questions using the built-in AI Question Generator, or import your own via CSV/JSON files. There are also 16,000+ built-in questions ready to use.

5 visual themes are available in the Host App right now. Desktop Host (coming soon for Professional and Enterprise customers) will add 25+ themes: Christmas, Halloween, 80s Throwback, Wedding, Casino, Neon Nights, Vegas Glamour, and more, plus accessibility themes with colourblind modes.

Today, every plan includes the Custom Images tool: upload your own logos, welcome banners, and sponsor strips and they render as a full-screen audience slideshow. Full white-label branding (your logo, colours, and custom themes embedded throughout the host) is coming soon as part of Desktop Host on Enterprise plans.

From £29.99/month for Starter (Bingo + 6 mini-games) or £59.99/month for Professional (all 3 core games + 6 mini-games). There's also a £14.99 one-time 24-Hour Home Pass for personal use. Early access pricing is available now - lock in the lowest rates before prices increase.

Absolutely! Contact us to book a live demo. We'll walk you through the platform and show you how it works for your venue.

Yes! We offer 50% off for registered charities. Get in touch with proof of your charity registration and we'll set you up.

The first charge happens immediately when you subscribe. After that, monthly plans renew on the same day each month, and annual plans (when launched) renew on the same day each year. The 24-Hour Home Pass is a single £14.99 charge with no renewal.

Visit letsgogames.co.uk/account, log in with your email, tap Manage Subscription, then Cancel Plan. Two clicks. You keep access until the end of your current billing period. No cancellation fees. See the step-by-step guide.

In the billing portal at letsgogames.co.uk/account, tap Update plan and pick the new plan. Upgrades are pro-rated and take effect immediately. Downgrades apply at the next renewal. See the upgrade guide.

In the billing portal at letsgogames.co.uk/account, tap Update payment method. Add a new card or remove an old one. The next renewal will charge the new card.

Every past invoice is in the billing portal at letsgogames.co.uk/account. Tap an invoice to download a PDF. Stripe also emails an invoice receipt for every charge.

Yes - within 14 days of your first payment we offer a no-questions money-back guarantee on monthly plans. The 24-Hour Home Pass is non-refundable except for technical failure within the first 4 hours. Full details in our refund policy.

Stripe will retry the charge a few times automatically over the next several days. While retries are in flight, your licence stays active with a "payment failed" warning. Update your card in the billing portal at any time to clear the warning. If Stripe can't get a successful charge after the retry window, the licence moves to "subscription ended" and you'll need to resubscribe.

Each plan has a device limit. Activate your licence on each host device by entering the same key. To see and manage activated devices, log in at letsgogames.co.uk/account. Remove old devices you no longer use to free up slots. If you hit the limit and need more, see licence troubleshooting.

Email info@letsautomate.info. We respond by the next UK business day (Monday to Friday, 9am to 5pm UK time). For most questions, the Help Centre already has the answer - it's worth a quick look first.

Next UK business day. Emails received outside Monday-Friday 9am-5pm UK time are replied to the next working day. Urgent payment issues and data-loss claims are triaged first; general questions follow.

Today, accounts are licensed per venue or organisation rather than per individual user. Multiple staff members can use the same licence key on the host device. Multi-user accounts with separate logins are on the roadmap. If you need this today, email info@letsautomate.info and we'll discuss.

All modern browsers are supported: Google Chrome, Mozilla Firefox, Apple Safari, and Microsoft Edge. We recommend keeping your browser up to date for the best experience.

Accessibility is built in. The Host App ships with 44px minimum touch targets for mobile and full keyboard shortcuts for hosts. Dedicated accessibility themes (3 colourblind modes plus high visibility) are coming soon with Desktop Host.

No special hardware needed. The host screen runs in any web browser on a laptop, tablet, or phone. Connect to a TV or projector for the audience display. Players join on their own phones. Works on Android, iPhone, PC, Mac, and tablets.

The host and audience screens work offline after the initial load. Players on phones will reconnect automatically when the connection returns. Your game night keeps going.

We take data security seriously. Player data is stored securely on encrypted servers. We never sell or share personal information. Players only need to enter a name to play - no account creation required. See our privacy policy for full details.

Yes. Any staff member can run a games night with minimal training. The interface is designed to be intuitive - if they can use Netflix, they can use this. Your Starter plan covers one host device, Professional covers your whole venue.

Absolutely. Our platform is perfect for team building events, Christmas parties, wedding entertainment, charity fundraisers, and private functions. 5 visual themes ship today and a much larger seasonal theme library is coming with Desktop Host.